FAQs
Do I need a referral?
Physiotherapy does NOT require a doctor’s referral; it is considered primary health care in British Columbia so you have direct access to physiotherapy services.
Where are we?
We are located at 909 West Broadway just east of Oak and west of Laurel on the north side of the street. Balance Physiotherapy is located on the ground floor within Gymbox a boutique fitness centre.
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Parking and access
There is metered parking on Broadway between 9:30am. and 3:00pm. There is all day metered parking on Laurel and some limited free 2 hour parking on surrounding side streets. There are also several parking lots nearby.
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We are located 1 km (a 14 minute walk) from the Olympic Village Canada line station and 750m (a 10 minute walk) from the Broadway/City Hall Canada line station.
The # 9 and #17 buses travel along Broadway between Oak and Laurel.
Payment Options
Payment is due at the time of each treatment. We accept cash, cheque, Interac, Visa and MasterCard.
You will be provided with a receipt for each visit which you will be able to submit to your extended health plan for reimbursement. Extended health plans vary between providers so we would encourage you to check your plan for details of your coverage and any limits.
Can I cancel my appointment?
As long as you provide us with at least 24 hours’ notice, if you need to cancel for any reason, there is no charge. For less than 24 hours a fee of $50 will apply.
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Do you treat other patients at the same time?
No. Your appointment time is for you. It is a private, one-on-one session with a registered physiotherapist in a private room.